Thanks for stopping by my policies page! Please read them to ensure the best possible experience with your purchase.
Did I forget to explain something? Feel free to contact me.
If you see an item but you want a different finish or stone do ask. I will try to put the piece together for you as you want it.
I hope very much that you will be pleased with your purchase.
I accept credit and debit card payments via PayPal and Etsy Payments. You do not need an account with them to use this service.
I ask for up front payment for everything, including custom orders.
If you prefer to pay direct you can do so via Paypal, using the link:
but do arrange with me beforehand what you are buying :o)
Please read before you buy and please upgrade your shipping at checkout if you need a tracking number.
.I use Royal mails First Class within the UK and International Airmail option everywhere else for any item costing less than £45. It is cheap and keeps the cost down for my customers.
This means that your item is not tracked or insured. If you want that extra safety and to be able to follow your goods, PLEASE use the shipping upgrade option at check out.
.Delivery times vary depending on your location and your country's security & customs policy. Once shipped, please allow 2-3 working days for delivery to the UK, 7 days to Europe, and 7-28 days to USA and Canada.
.I'm afraid I don't ship to the rest of the world as there are too many uncertainties and restrictions on what I am allowed to send via normal post. If you are from another part of the world and willing to pay for a courier to get your items, please get in touch and I will work out what that might cost for you.
.Customers are responsible for additional costs, such as customs, duties, VAT, taxes, etc. Since customs policies vary widely from country to country, we urge our international customers to contact their local customs office for an estimate before ordering.
Returns & Exchanges
I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Post items back to me within: 30 days of delivery
Request a cancellation within: 2 hours of purchase.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
If for any reason you would like a refund or exchange, or if you wish to return an item, please email within 14 days of receiving the item. Please state the reason for the return in the body of the email.
Please note that jewellery made to order with initials, words or similar specific to you cannot be returned (unless the item is faulty).
Goods must be returned directly to me in protective/adequate packaging. The item must arrive with me in perfect condition. Postage costs for returned items are at your expense (unless the item is faulty), and I am not responsible for goods lost or damaged in transit.
In the event of an item being faulty or damaged, you should notify me in the first instance before posting the item back. I will then send you a new item or make you a full refund at no cost to you.
A cancellation form can be provided at your request.
As a resident of UK I fully adhere to the EU regulations laid down on Distance Selling.
You can read them in full here:
The majority of the jewellery I make uses sterling silver components unless otherwise stated in the description.
In accordance with UK law (The Hallmarking Act 1973), if the total metal weight of the jewellery is below 7.78g there is no requirement for the sterling silver component to be hallmarked by an Assay Office.
The vast majority of the jewellery items I sell falls within this category. I have therefore opted not to hallmark these items in order to be able to bring you personalised jewellery at the best possible price - so you don't have to pay for hallmarking that is not required. This does not in any way lower the standards or quality of the items I sell - and the majority will be stamped 925 for sterling silver. It's exactly the same material, it just hasn't been assayed.
Every item advertised which weighs more than 7.78g is hallmarked by Sheffield Assay Office as an additional guarantee to you of the purity of materials used. This service is included within the item price you pay for your personalised jewellery. Unfortunately having an item assayed can take several weeks longer than un-tested items, as it is out of my hands when with the assay office. However, I'll do my best to get your jewellery to you as soon as possible.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Only to fulfil your order and provide the best customer service that I can.
I share information about you only with courier and postal services, and then only as much as they need - i.e. your address.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information.
This is best done by contacting Etsy directly as I have no access to your personal account - nor can I delete the information held.